Shipping policy

Shipping Policy

Delivery times
Delivered in 7 to 12 business days. That is the full time from your order to your door, not just the transit. Orders placed at the weekend are processed on the next business day. You receive a tracking number by email as soon as your parcel ships.

Shipping is free on every order, with no minimum.

We ship from our fulfilment partners overseas, which is why most sets sit near $13 rather than salon prices. We would rather tell you this before you order than after.

If we cannot deliver on time
If we are unable to deliver your order within the time stated above, we will contact you with a revised date and offer you the choice between waiting or cancelling for a full refund. If we do not hear back from you, we will refund the order.

Duties and taxes
Any import duties or taxes, if applicable, are the responsibility of the recipient. These are set by your local customs authority and are not included in the price you pay at checkout.

Where we ship
The United States, Canada, the United Kingdom, Australia, France and a number of other countries. The full list appears in the country selector at the bottom of any page, and at checkout.

Tracking
Tracking updates can pause for several days while a parcel is in transit between countries. This is normal and does not mean the parcel is lost.

Delays and lost parcels
If your parcel has not arrived 25 business days after your order, email info@milkandmanicure.com with your order number. We will replace it or refund you in full.

If tracking shows delivered but you have not received it, check with your neighbours and your local carrier depot first, then contact us — we will help you trace it.

Wrong address
Please check your address carefully at checkout. If a parcel is returned to us because the address was incorrect, we can resend it once you cover the reshipping cost. Contact us within 24 hours of ordering if you need to correct an address — after dispatch we cannot change it.